Privacy Policy

Protecting your personal information is important to the Florida Prepaid College Board. We respect your right to privacy and recognize your trust in us to keep information about you secure and confidential.

The Board collects personal information about our customers (account owners, survivors and beneficiaries) from the enrollment application, correspondence, account transactions and other forms of communication. In compliance with federal regulations, the Board has physical, electronic and procedural safeguards in place to protect this information.

The Board does not disclose any non-public personal information about current or former customers, except as required by the law. We may share some personal information about our customers with companies that provide services for the Board. These companies are required to adhere to our privacy and security standards, and their use of the information is restricted only to the information needed to provide program-related services to you.

The Board reserves the right to modify its privacy policy at any time. If modified, we will notify you of the change and, as applicable, allow you time to choose whether you want the information shared.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.