Get Connected
Whether you’re setting up, using or making changes to your Florida Prepaid College Plan or Florida 529 Savings Plan, if you need any help don’t hesitate to contact us. And, if you’re interested in receiving more information about the Florida Prepaid College Board and college savings tips in general, get connected!
Customer Service
Chat
- Customer Service chat hours are Monday – Friday, 8 a.m. – 7 p.m. ET
Phone
Customer Service hours are Monday – Friday, 8 a.m. – 7 p.m. ET. If you have any questions regarding a current Florida Prepaid College Plan insurance policy, please contact Affinity Group Underwriters at 904-335-7311. TTY for the hearing impaired is 1-877-431-3691.
Fax
850-309-1766
Any documentation requiring a notary cannot be faxed. Only the original document will be accepted.
You can email us to request a speaker for an event, order print materials or with any other questions at customerservice@florida529plans.com.
The Florida Prepaid College Board cannot accept changes to your plan, including a change of address, via email. We also cannot provide plan specific information via email.
There are different processing centers for the Florida Prepaid College Plan and for the Florida 529 Savings Plan. Please be sure to send your letter, form, payment or contribution to the correct address below.
Forms, Letters and General Correspondence
Florida Prepaid College Board
PO Box 6567
Tallahassee, FL 32314-6567
Florida Prepaid College Plan Payments
Florida Prepaid College Board
PO Box 31088
Tampa, FL 33631-3088
Florida 529 Savings Plan Contributions
Florida Prepaid College Board
PO Box 31483
Tampa, FL 33631-3483
Media Requests
If you are a member of the media and would like to make a media request, or would just like more information on the Florida Prepaid College Board, please check out our Media Resources.
Socialize
Find us on social media! We’ll provide you with cool posts about college savings and you’ll keep us from getting lonely in cyberspace. Everyone wins.
