The Florida Prepaid College Board has announced the lowering of Prepaid Plan prices by $1.3 billion, impacting the families of 224,000 Florida students who purchased Tuition, Local Fee and Tuition Differential Fee (TDF) Plans in 2008 or later and with a projected college enrollment year of 2020 or later.

Due to this exciting news, we are experiencing unusually high call volume and website traffic. We apologize for any inconvenience this may cause, and we appreciate your patience.

Please visit myfloridaprepaid.com/lowprices to learn more about the price reduction and how to view and request a refund.

Get Connected

Whether you’re setting up, using or making changes to your Florida Prepaid College Savings Plan, if you need any help don’t hesitate to contact us. And, if you’re interested in receiving more information about the Florida Prepaid College Board and college savings tips in general, get connected!

Customer Service

Phone

1-800-552-4723

Press Prompt 1 – For new account assistance, account specialists will be available

Monday – Friday, 8 a.m. – 6 p.m. ET

Press Prompt 2 – For current Prepaid Plan customer account information, 8 a.m. – 6 p.m. ET
Press Prompt 3 – For current Savings Plan customer account information, 8 a.m. – 6 p.m. ET

TTY for the hearing impaired is 1-877-431-3691.

Fax

850-309-1766
Any documentation requiring a notary cannot be faxed. Only the original document will be accepted.

Email

You can email us to request a speaker for an event, order print materials or with any other questions at customerservice@florida529plans.com.
The Florida Prepaid College Board cannot accept changes to your plan, including a change of address, via email. We also cannot provide plan specific information via email.

Mail

There are different processing centers for the Florida Prepaid College Plan and for the Florida 529 Savings Plan. Please be sure to send your letter, form, payment or contribution to the correct address below.

Forms, Letters and General Correspondence

Florida Prepaid College Board
PO Box 6567
Tallahassee, FL 32314-6567

Florida Prepaid College Plan Payments

Florida Prepaid College Board
PO Box 31088
Tampa, FL 33631-3088

Florida 529 Savings Plan Contributions

Florida Prepaid College Board
PO Box 31483
Tampa, FL 33631-3483

Media Requests

If you are a member of the media and would like to make a media request, or would just like more information on the Florida Prepaid College Board, please check out our Media Resources.

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